FT Receptionist

First Security Bank•Mountain Home, AR

1d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Receptionist! In this role, you will serve as the face of the Bank and be the first point of contact for our customers. You will play a key role in creating a positive first impression by delivering exceptional customer service and reflecting the Bank's commitment to professionalism. This position requires on-site work.

Requirements

High School Diploma or GED completion by the end of your graduating year is required
Excellent communication, interpersonal skills, and a customer service-oriented attitude is required.
Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
Commitment to demonstrating First Security's Core 5 values with customers and coworkers.
Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.

Nice To Haves

Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service.
Establish positive and productive work relationships that provide honest feedback that generates trust.

Responsibilities

Greet customers entering the lobby and determine the nature of business.
Escort and introduce visitors to the appropriate staff member, as needed.
Ensure the front doors are properly locked/unlocked in a timely manner while adhering to established opening/closing procedures.
Log service clients in required logbook.
Provide customers with basic banking transactions including transferring funds and making tickets when necessary.
Articulate effectively with customers by answering questions and referring customers to other bank services as necessary.
Call customers on their birthday.
Ensure messages are timely delivered and phone calls are transferred to voicemail when appropriate personnel are unavailable.
Actively promote bank services and products and refer customers to the appropriate department for items that cannot be resolved by retail staff.
Order, receive, and maintain office supplies.
Maintain a calendar to include employee birthdays, bank events, and vacations.
Send birthday and/or special occasion cards to customers.
Protect all customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
Perform additional duties as assigned by management.