Receptionist Part-Time

BHI Senior Living•Indianapolis, IN

19h•Onsite

About The Position

This is a part-time receptionist position responsible for managing phone calls, greeting guests, and providing administrative support within a community setting. The role involves handling resident and family inquiries, managing mail, and responding to emergency situations. The receptionist will also be responsible for completing annual in-service training.

Requirements

At minimum, a high school degree is required.
Must possess proper telephone skills; basic computer related skills; typing proficiency; familiarity with basic/standard computer systems (word processing) and office equipment, and other skills as required.
Must possess problem solving skills and use good judgement.

Responsibilities

Answers the phone by identifying the community, asks what assistance he/she can give, takes written messages and pages appropriate staff for calls.
Screens all employee phone calls and, if necessary, redirects them to the employee's department supervisor.
Greets and assists all guests in a friendly and helpful manner. Directs to supervisor for resident information.
Sets up and uses intercom only when necessary and in a professional manner.
Uses computer software to run reports and create documentation as needed.
Takes guest meal reservations.
Delivers mail.
Addresses issues with residents or family as needed.
Reports or communicates any concerns or issues that are brought to the receptionist attention by residents, families or staff to the appropriate personnel.
Responds to emergency situations effectively and efficiently and, in case of an emergency, provides direct assistance to residents in evacuating building.
Completes annual in-service according to schedule.