Receptionist-Jasper County After Hours Clinic

Jasper General Hospital•Bay Springs, MS

7d•Onsite

About The Position

The Receptionist at the Jasper County After Hours Clinic is responsible for greeting patients, registering them with accurate demographic information, and scheduling future appointments. This role also involves assisting the office manager with various office duties, serving as a liaison with the professional billing service, and ensuring the efficient administration of office operations. The position requires performing duties in a manner consistent with the clinic's objectives and maintaining a safe work environment for patients, staff, and customers.

Requirements

Excellent customer service skills.
Knowledge of HIPAA guidelines.
Ability to maintain patient confidentiality.
Proficiency in patient registration and updating demographic information.
Experience with patient check-in and check-out processes.
Skills in collecting payments.
Ability to assist patients and respond to requests professionally.
Experience in creating, updating, and maintaining demographic data/medical records.
Familiarity with end-of-day/month reconciliation and financials.
Ability to communicate with non-insured patients regarding financial status.
Collaboration skills with administrators and billing departments.
Ability to revise and maintain financial records.
Experience providing supportive documentation for claims management.
Assistance with specialized forms (return to work/school, disability, DOT exams).
Ability to create a safe work environment.
Proficiency in reporting safety concerns or near misses.
Maintains awareness of safety at all times.
Ability to serve as backup for other office staff.
Commitment to expanding and maintaining professional knowledge/skills.
Ability to provide team support.
Willingness to attend required meetings and serve on committees.
Ability to assist with special projects.
Projects a courteous and professional demeanor.
Adherence to all clinic policies, standards of conduct, and regulatory guidelines.
Ability to compile and maintain practice/clinic logs, records, reports, and stats.
Maintains clean and orderly work area.

Nice To Haves

Continuing education when offered.

Responsibilities

Greets patients and registers them with current, accurate demographic information.
Schedules future appointments.
Assists the office manager with office duties.
Serves as liaison with professional billing service.
Responsible for efficient administration of office operations.
Provides excellent service to customers following the Jasper General Hospital mission and vision.
Maintains confidentiality according to HIPAA guidelines.
Answers telephones, triages messages and schedules patients appointments/referrals.
Performs patient check in process including registers new patients, updating of demographic and verifying insurance information.
Performs patient check out process including collection of payments.
Assists patients and responds to all requests for assistance and information using a professional manner.
Creates, updates, and maintains demographic data/medical records per Jasper County After Hours Clinic policies.
Assists with end of day/month reconciliation and financials for the clinic.
Communicates with the responsible party of non-insured patients to evaluate financial status and ensure payments are made.
Collaborates with administrator and billing department for resolutions of accounts.
Revises and maintains financial records mandated by facility policy.
Provides supportive documentation for claims management when needed.
Assists with specialized forms such as return to work/school or disability or DOT exams.
Creates a work environment that promotes safety for patients, staff, and customers.
Reports any safety concern or near miss on the appropriate incident report form.
Maintains awareness of safety at all times.
Serves as backup for other office staff as needed.
Expands and maintains professional knowledge/skills through continuing education.
Provides team support to staff.
Attends required meetings, serves on committees as requested, and assists with special projects.
Projects a courteous and professional demeanor.
Remains current with and adheres to all Jasper County After Hours Clinic policies, standards of conduct and all regulatory guidelines.
Compiles and maintains practice/clinic logs, records, reports, and stats, as assigned.
Maintains clean and orderly work area.
Performs other duties as assigned.