Receptionist - Arcadia
About The Position
The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve. Join our dynamic team as the cornerstone of communication within our facilities! You'll be the first point of contact for both internal and external inquiries, demonstrating exceptional communication skills and professionalism. From managing incoming calls to resolving resident and guest concerns in alignment with ACS policies and protocols, your role will be pivotal in ensuring smooth operations and exceptional service delivery.
Requirements
- High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
- Proficiency in Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook.
- Must have a presence and demeanor that professionally represents the Company when interacting with employees, residents, and the general public.
Responsibilities
- Performs necessary duties for emergency situations such as fire, fire alarms, hurricanes, and other possible emergencies and drills as outlined in the Disaster Response Playbook.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access including monitoring of surveillance cameras and radio transmissions following established sign-in, registration protocols to ensure a safe environment.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Responds to questions and provides callers with information.
- Cashes resident checks, sells postage, and balances reception and Gift Shop cash boxes.
- Receives, sorts and routes mail, publications and deliveries.
- Performs other clerical duties as needed, such as filing, photocopying, faxing, correspondence, reports and collating.
- Maintains daily log of activities.
- Maintains and issues company keys; updates check-out log.
- Respects and observes residents’ and co-workers’ rights and privacy.
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Flexible spending account
- Employee Assistance Program
- Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
- Free Employee Meals
- 10-20 vacation days based on tenure
- 11 paid holidays
- Birthday is a paid holiday
- 5 days of sick leave after 90 days of employment
- Sick leave accrual up to 90 days
- Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
- Access to a wide array of online training courses through Relias
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
