Receptionist

Mercyhealth Wisconsin and Illinois•Woodstock, IL

1d•Onsite

About The Position

The Receptionist position at Mercyhealth involves a blend of clerical duties and patient-facing responsibilities related to Epic scheduling and registration. Key clerical tasks include answering and routing telephone calls, managing Epic Messages, providing information about the organization, welcoming visitors, monitoring visitor access, handling mail, ordering office supplies, and maintaining fax machines. The role also encompasses critical Epic-related functions such as scheduling patient appointments, performing EMR registration check-in, updating patient demographics, verifying insurance, collecting co-payments, processing payments, and assisting with MyChart signup. The Receptionist is responsible for safeguarding patient privacy, maintaining the reception area, and performing daily administrative tasks like closing reports and managing petty cash. Mercyhealth is an integrated health system with over 7,500 professionals, nationally recognized for its commitment to its employees and culture, providing comprehensive healthcare across seven hospitals and 85 primary and specialty clinics in northern Illinois and southern Wisconsin.

Requirements

Basic knowledge of keyboard skills.
Good interpersonal and written communication skills.
Safeguards patient privacy and confidentiality per MHS policies.
Understands and demonstrates Critical Moments of Service techniques and standards.

Nice To Haves

High School diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic knowledge of medical terminology preferred.
Basic knowledge of Epic preferred.

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed.
Schedules patient appointments.
Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
Loads, verifies and updates patient demographics.
Scans, loads and verifies insurance coverage.
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all Alerts in Epic and refers patient to a PFC when necessary.
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions online payment posting within Epic.
Processes payments and deposits by adhering to the systems Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer at the end of each day.
Performs petty cash count in and out daily and records appropriately.
Assist patients with MyChart signup and activation.
Replies to MyChart messages in a timely manner, closing messages when complete.
Safeguards patient privacy and confidentiality per MHS policies.
Preps Routes daily for upcoming appointments for frontline registration.
Reviews daily work queues and corrects identified patient registration errors.
Utilizes Epic waitlists based on provider preference.
Reviews and updates no-shows and cancellations for the day.
Understands and demonstrates Critical Moments of Service techniques and standards.
Ensures reception and lobby areas are well maintained and clean.
May be required to work flexible hours and overtime during peak hours.
Performs all other duties as assigned.
May be responsible for working in alternate locations.