Receptionist

Penske • Livonia, MI

44d • Onsite

About The Position

Bill Brown Ford is looking for a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Receptionist, you are the dealership's front line and first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.
• Exceptional customer service skills
• Ability to clearly answer the phone and use the intercom
• Strong organization skills and ability to multi-task
• Ability to remain positive and professional in stressful situations
• Ability to read and comprehend instructions and information
• Ability to listen to customer and determine how to assist them
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times
• High school diploma or equivalent.
• Valid Driver's License

Nice To Haves

• High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Responsibilities

• Ensure our customers have a world-class car-buying experience at every step along their journey.
• Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours.
• Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED