RECEPTIONIST | FULL TIME

Southern Orthopaedic Surgeons•Prattville, AL

7d•Onsite

About The Position

This is a full-time Receptionist position. The role involves a variety of administrative and patient-facing duties to ensure the smooth operation of the clinic. Responsibilities include preparing clinics for physician schedules, managing patient information, verifying insurance, collecting payments, coordinating appointments and referrals, and maintaining patient records in compliance with HIPAA.

Requirements

HIPAA compliance
Ability to stay late until all patients have been checked out and/or the doors lock.
Ability to participate in facility meetings and activities when scheduled.

Nice To Haves

Cross-training to check-out or check-in.

Responsibilities

Prepare clinics in advance for upcoming physician schedules.
Check for errors in scheduling on your clinic schedule.
Import patient medical information from the patient portal and pharmacies when available.
Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
Obtain a complete update of the patient’s medical history every 12 months.
Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
Coordinate physical therapy scheduling.
Coordinate patient referrals to outside facilities for consults with the Medical Records department.
Schedule follow up appointments within the practice or consults within the practice.
Send prescriptions electronically to patient selected pharmacies.
Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
Call appropriate agencies for assistance in case of emergency.
Relay messages to physicians when necessary to complete patient requests.
Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
Follow appropriate dress code presenting a professional and cohesive image.
Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
Turn in all time off requests to your supervisor in a timely manner.
Work with the Insurance Department to set up payment arrangements with patients when necessary.
Work with the Medical Records department with scanning, filing, or any task assigned or requested.
Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
Cross-train to check-out or check-in when scheduled by your supervisor.
Comply with all HIPPA rules when dealing with patients and patient information.
Stay late until all patients have been checked out and/or the doors lock.
Participation in facility meetings and activities when scheduled.