Receptionist
Senior Helpers - Worcester, MA•Worcester, MA
•Onsite
About The Position
Senior Helpers of Worcester is a leading provider of in-home senior care, dedicated to improving the quality of life for our clients and their families. We pride ourselves on delivering compassionate, dependable care while supporting our caregivers and office team in a fast-paced, mission-driven environment. We are currently seeking a Front Desk Receptionist who thrives in a dynamic setting and is passionate about delivering exceptional customer service to seniors, families, and caregivers.
Requirements
- 2–3 years of receptionist, administrative, or customer service experience (healthcare or home care preferred)
- Strong communication skills (verbal and written)
- Ability to multitask and stay organized in a fast-paced environment
- Calm and professional under pressure, especially in urgent situations
- Proficient in Microsoft Office (Word, Excel, Outlook); scheduling software experience a plus
- Typing speed of at least 35 WPM
- Bilingual (English/Spanish) preferred
- Strong attention to detail and problem-solving skills
- Reliable, punctual, and team-oriented
- High School Diploma or GED required
Nice To Haves
- scheduling software experience
- Bilingual (English/Spanish)
Responsibilities
- Greet clients, caregivers, and visitors with a warm and professional demeanor
- Answer and direct incoming calls promptly and accurately
- Respond to inquiries from clients, families, and caregivers in a timely manner
- Take clear and detailed messages and ensure follow-up
- Assist with communication related to caregiver scheduling and call-outs
- Escalate urgent staffing or client care needs to the appropriate team members
- Support caregivers with basic questions related to shifts, clock-ins/outs, and client needs
- Maintain organized client and caregiver files (physical and digital)
- Assist with billing-related inquiries and documentation
- Scan, copy, and prepare documents as needed
- Provide support to scheduling, HR, and management teams
- Keep the reception area and common spaces clean, organized, and welcoming
- Monitor and restock office supplies
- Receive, sort, and distribute mail and deliveries
- Maintain logs of calls, visitors, and office activity
Benefits
- Competitive pay based on experience
- Supportive, team-oriented work environment
- Opportunity for growth within a rapidly expanding home care organization
- Meaningful work making a difference in the lives of seniors and families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
