Temp: Receptionist (School Security)

Anne Arundel County Public Schools•Annapolis, MD

1d•Onsite

About The Position

The Temporary Receptionist (School Security) greets visitors and callers professionally, determines the purpose of their visit, and directs them to the appropriate office or person. The role requires maintaining a calm, helpful manner with upset visitors and attempting to defuse difficult situations while accurately identifying their needs. The receptionist also provides clerical support to the Board of Education, helps visitors and families navigate daily schedules, and supports visitor security and communication systems.

Requirements

High school diploma or equivalency certificate.
Ability to deal politely, professionally, and effectively with visitors and fellow employees.
Ability to handle upset people tactfully, diplomatically, calmly, and efficiently.
Ability to remember the names, locations, and functions of offices and personnel served by the Board of Education.
Ability to maintain a pleasant and professional demeanor.
Ability to identify emergencies and use good judgment when placing and receiving telephone calls.
Ability to handle sensitive and confidential employee information and protect its confidentiality and security.
Demonstrated ability to work and communicate effectively with diverse populations.
Employee must retain active licenses, certifications, and enrollment as a condition of employment; the posting lists these as not applicable.

Nice To Haves

Proficiency with business technology applications, such as video/web conferencing and Microsoft Office Suite (Word, Excel, Outlook, and/or PowerPoint).

Responsibilities

Greet and sign in visitors using the computerized security system.
Direct visitors to the appropriate office, department, or personnel.
Treat visitors and employees with kindness, respect, and expediency.
Answer general, non-technical questions for the Board of Education.
Maintain and reference daily schedules to help parents and children reach their destinations promptly.
Help monitor the Fluency Interpreter system and alert others to problematic situations.
Identify upset visitors, ask helpful questions to determine the nature of their visit, and attempt to defuse the situation.
Act promptly and use good judgment in stressful situations.
Maintain appropriate logs and records.
Maintain and update the location telephone directory.
Answer and transfer incoming calls to requested staff, departments, and schools.
Direct visitors to personnel applications and informational forms or literature.
Provide backup assistance to other clerical office personnel.
Perform other related duties as assigned within the same classification or lower.