Receptionist

Four Seasons•Flat Rock, NC

10h•Onsite

About The Position

Create the first impression of our agency by demonstrating a warm, compassionate, and responsive interaction between Four Seasons visitors and callers, as well as employees and volunteers. Exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and confidence in all interactions. Communicate, Engage, and Exemplify our values, vision, and mission consistently.

Requirements

Minimum one year experience as receptionist on a multi-line telephone system
Demonstrated computer skills with basic MS Office products
Demonstrated customer service and communication skills
Knowledge of HIPAA privacy policies
Excellent organization skills
Excellent written, oral, and collaborative communication skills
Excellent interpersonal skills
Excellent attention to detail and accuracy
Proficient in MS Office: Outlook, Word, Excel, etc.
Ability to handle emergency and/or crisis phone calls
Ability to work independently with minimum supervision
Ability to work under pressure to meet deadlines
Ability to take initiative and utilize innovative techniques
Ability to interact with various departments throughout the organization
Ability to participate as a team player
Ability to plan, prioritize and coordinate daily tasks
Valid Driver’s License with proof of Automobile Insurance

Responsibilities

Work to achieve performance goals, pursue progress toward my learning plan (MLP) and demonstrate Four Seasons values and competencies
Serve as a liaison between the organization and the general public by exhibiting excellent customer service
Greet phone callers and visitors in a courteous and professional manner, routing them appropriately even in emergency situations
Take and relay messages accurately and in a timely manner
Accurately sort and distribute all incoming mail to appropriate locations/recipients
Follow established best practices to process all checks and notifications (i.e., Finance, Home Care, Foundation)
Accurately maintain and update Four Seasons staff roster with updates
Place orders for general supplies, business cards, flowers and cards; signing for deliveries and alerting employees when packages arrive
Ensure the front entrance area, kitchen and common areas are all neat and organized and present a positive first impression
Manage organization cards and packages
Assist in outside billing claims process
Update and record time off requests
Update weekend Visit Request Log with clinical requests routinely
Create name badges for all visitors a new hire orientees
Personal Protective Equipment inventory and ordering
Prints Conference Room schedules daily
Assist other departments with general office tasks routinely (i.e., faxing, scanning, scheduling, meetings, reserving conference rooms)
Assist other departments with conference room set up (i.e. meeting preparation, staff assembly, etc.)
Assist Community Relations and Marketing Manager with administrative support as needed (i.e., invoice approval process)
Provide back-up administrative support for Outlook calendar scheduling when needed
Provide administrative support for the Employee Performance Evaluation process
Adhere to Four Seasons policies regarding safety, security, confidentiality, and privacy.
Maintain documentation and provide information to internal and external stakeholders regarding company-wide events and activities
Print and post calendars for each reserve-able room
Ensure phone lists are up-to-date that are posted throughout Greatrex location
Maintain keys to storage areas
Provide agency-wide community knowledge
Provide support with agency-wide community and employee/volunteer events
Update skills through participation in ASAP training, Relias training and continuing education
Other duties as assigned

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package of 20+ Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year