Receptionist

The Salvation Army USA Central Territory•Davenport, IA

23d•Onsite

About The Position

The primary purpose of this position is to answer incoming phone calls, greet incoming clients and donors, and assist the Social Service Department in determining client eligibility and setting appointments with case workers.

Requirements

High School Diploma/GED.
Ability to work with people of varying backgrounds and cultures with patience and respect.
Ability to establish priorities, work independently and proceed with objectives with little supervision.
Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access.
Ability to access payroll, timekeeping and personal data via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
Good communication skills both written and spoken, and ability to maintain effective working relationships.
Demonstrated ability to handle confidential matters.
Must pass all applicable background checks.
Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Nice To Haves

Some secondary education preferred.
Minimum of 1 year of related experience in reception, telephone work, or data processing preferred.

Responsibilities

Greet all incoming clients/visitors in a friendly professional manner.
Answer phone calls in pleasant, courteous manner.
Responsible for directing assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies to meet their needs.
Perform general administrative clerical duties to include but not limited to photocopying, scanning, filing, office supply management for supply orders, etc.
Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance.
Assist office staff with mailings/projects.
Assist with maintaining records/ track information of in office programs such as food pantry, general assistances, and other special projects as assigned.
Determines preliminary eligibility of clients for internal programs and services, be able to competently fill out documents completely and accurately.
Assist with seasonal activities.
All other duties as assigned.