Receptionist

Ocean Mazda Roswell•Roswell Township, SD

4d•Onsite

About The Position

Ocean Mazda Roswell is seeking a professional, friendly, and dependable Dealership Receptionist / Customer Experience Representative to join our team. The Receptionist is often the first person a customer speaks with and the first person they see when entering our dealership. This position plays an important role in creating a welcoming, organized, and professional environment for every customer and guest. We are looking for someone who genuinely enjoys helping people, communicates professionally, takes initiative, and understands the importance of hospitality and exceptional customer service.

Requirements

Excellent telephone etiquette and communication skills.
Friendly, professional, and welcoming personality.
Strong customer-service skills.
Dependable attendance and punctuality.
Strong organizational skills and attention to detail.
Ability to multitask in a busy dealership environment.
Comfortable using computers, email, telephone systems, and basic office software.
Ability to learn dealership systems and procedures.
Ability to communicate professionally with customers, employees, managers, and executives.
Ability to maintain confidentiality.
Professional appearance and demeanor.

Nice To Haves

Previous receptionist, administrative, hospitality, or customer-service experience preferred.
Automotive dealership experience is a plus but not required.
Bilingual English/Spanish is a plus.

Responsibilities

Greet every customer and visitor promptly, warmly, and professionally.
Answer incoming telephone calls using the dealership's approved greeting.
Determine the purpose of each call and accurately transfer callers to the appropriate department or employee.
Take complete and accurate messages when necessary.
Avoid unnecessary transfers and assist customers with basic information whenever possible.
Maintain awareness of dealership departments, personnel, hours, and general operations to properly direct customers.
Assist customers entering the dealership and notify the appropriate employee or department of their arrival.
Maintain a professional, welcoming, and organized reception area.
Provide basic information regarding dealership hours, departments, directions, and available services.
Monitor the reception area and ensure customers are acknowledged promptly.
Assist with incoming and outgoing mail, deliveries, and packages as assigned.
Perform basic administrative duties, data entry, scanning, filing, and other clerical tasks.
Assist management and departments with administrative projects when requested.
Maintain appropriate communication with Sales, Service, Parts, Accounting, and other departments.
Maintain confidentiality regarding customer, employee, and company information.
Immediately escalate customer complaints or sensitive matters to the appropriate manager.
Follow established procedures for customer concerns, emergencies, and unusual situations.
Maintain professional appearance and conduct at all times.
Follow company policies, attendance expectations, and established receptionist procedures.
Assist with other administrative and customer-service responsibilities as assigned.
Acknowledge customers promptly.
Maintain a friendly and professional tone.
Listen carefully before transferring a call.
Avoid leaving customers on hold unnecessarily.
Take ownership of helping the customer reach the correct person.
Remain calm and courteous when assisting frustrated customers.
Never argue with a customer.
Maintain professionalism when communicating with coworkers and management.
Protect confidential customer and company information.