Receptionist

Gardens at Terracina Health & Rehabilitation•Naples, FL

1d•Onsite

About The Position

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.

Requirements

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism.
Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility.
Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Computer and personal communication devices
Business office equipment
All employees are expected to create an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment.
This community is committed to providing courteous, responsive, quality service to our residents by fostering a respectful, positive, and welcoming environment for all.
Developing and maintaining a good working rapport with all staff is critical to the functioning of the facility.
This position is expected to follow all facility policies and procedures.
This position will be required to work beyond normal work hours, additional shifts, weekends and holidays when necessary.
This position is subject to call-back during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).
Resident Rights: This facility is committed to a resident’s right to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are followed in accordance with state and federal guidelines and established facility policies.
Continuous Improvement: Our expectation is that all employees will have a continuous focus on improving themselves, department and facility.
All employees are expected to attend, plan, conduct and schedule in-service training classes as appropriate to the position.
This includes meeting annual federal and state in-service requirements.
In addition participation in departmental studies and projects is expected.

Nice To Haves

Prefer a high school diploma or GED.
Prefer experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.

Responsibilities

Greet visitors, residents, and vendors in a courteous and professional manner.
Identify visitors and direct to appropriate location.
Process and record visitor information as defined by the community.
Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.
Respond to requests from within the community; identify and locate appropriate personnel.
Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of on‑call personnel, department extensions, key personnel, etc.
Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
Identify security concerns and notify supervisor or proper authorities.
Effectively communicate facility policies and procedures to visitors, staff and vendors.
Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs, mailing out doctor’s orders.
Maintain a work environment that is clean and presents a professional image.
As appropriate, document and resolve concerns or relay to the appropriate staff.
Ethically and responsibly conduct small monetary transactions for ticket sales, etc.
Attend and participate in service training programs to meet state and federal requirements.