Receptionist - MI

Jars Cannabis•Holland, MI

3d•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized, and multi-tasking individual to join their team as a Receptionist. This role is crucial as the first point of contact for customers, requiring an ability to create an amazing customer experience from the moment they enter. The Receptionist will be responsible for checking in patients according to state and CRA requirements, creating patient profiles, and providing general assistance. Successful candidates will undergo mandatory training through JARS University, which includes virtual and in-person components at a mock-store training facility.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
1 year of previous administrative and/or Front Desk Receptionist experience
Must have strong attention to detail, organization, multi-tasking, and follow-up skills
Excellent customer service and communication skills
Must be able to work cooperatively as a team member
Exceptional hospitality skills required - role involves constant contact with patients and staff

Responsibilities

Verify customers' legal age requirements, register new customers in the POS system, and scan in returning customers
Check customer purchasing allotments through the POS system upon check-in
Promote the JARS brand and get customers excited about shopping at our location
Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor
Use proper greetings and salutations with all customers at all times
Assist with curbside and online orders when needed
Answer calls with professional and proper phone etiquette
Provide customers with information regarding products, store hours and location, daily specials, website address, and more
Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
Arrive to each scheduled shift on time and presentably dressed
Communicate with team members for order completion updates
Create personable and memorable experiences for all store patrons
Always maintain Michigan and CRA compliance in all customer-facing interactions
Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area
Support store management in an administrative capacity as required
Adhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocols
Monitor customer queues at all times
Keep all online and in-store menus current with daily offerings
Other duties as assigned by management.