Part-Time Receptionist

Pfaff Automotive Partners•Newmarket, ON

12d•Onsite

About The Position

Audi Newmarket, in partnership with North America’s largest automotive retailer, Lithia and Driveway, is seeking a Receptionist to be the first point of contact for their dealership. This role is responsible for the professional and efficient management of visitors, telephone calls, and messages, along with various clerical duties. The ideal candidate will be poised, professional, and skilled at making positive first impressions.

Requirements

Minimum of 1-year experience in a related field.
Proficiency with Microsoft Office.
Excellent telephone etiquette.
Excellent interpersonal, communication (verbal & written English) and customer service skills.
Detail-oriented and excellent organizational and multi-tasking skills.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Nice To Haves

Experience with licensing, CDK and 180 is an asset.

Responsibilities

Greets customers and visitors, ensuring optimum customer service.
Answers and directs phone calls and ensures messages are delivered to the respective parties.
Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
Answers customer questions about services performed or refers them to someone who can.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.