Receptionist

University of Maryland Medical System•Towson, MD

9d•$18 - $24•Onsite

About The Position

The Receptionist I is responsible for greeting and appropriately directing patients/visitors/guests while treating medical center staff, visitors, physicians, patients and families in a professional and courteous manner. Consistently displays a positive attitude in the work environment and conducts self in a calm, professional manner during stressful situations. Treats medical center staff, visitors, physicians, patients and families in a professional and courteous manner. Consistently displays a positive attitude in the work environment and conducts self in a calm, professional manner during stressful situations. Communicates concerns and potential problems with customer service and compliance to the Manager/Supervisor and follows through to resolution. Is knowledgeable of the facility and is able to direct or escort patients, visitors and guests in a professional and efficient manner. Consistently deals with patients, visitors, hospital staff and physicians with a warm, friendly and cooperative manner. Acts as a liaison between the facility and its customers. Takes initiative to work independently on problem solving and follows through to facilitate process improvement. Accepts results of a quality audit as an opportunity to strengthen and improve job and/or communication skills. Acts as a resource for coworkers to help meet goals. Mentors new employees.

Requirements

High school diploma or GED
Combination of relevant education and experience may be considered in lieu of degree

Responsibilities

Greeting and appropriately directing patients/visitors/guests
Treating medical center staff, visitors, physicians, patients and families in a professional and courteous manner
Displaying a positive attitude in the work environment
Conducting self in a calm, professional manner during stressful situations
Communicating concerns and potential problems with customer service and compliance to the Manager/Supervisor and following through to resolution
Being knowledgeable of the facility and able to direct or escort patients, visitors and guests in a professional and efficient manner
Dealing with patients, visitors, hospital staff and physicians with a warm, friendly and cooperative manner
Acting as a liaison between the facility and its customers
Taking initiative to work independently on problem solving and following through to facilitate process improvement
Accepting results of a quality audit as an opportunity to strengthen and improve job and/or communication skills
Acting as a resource for coworkers to help meet goals
Mentoring new employees