Receptionist

Rock Hill School District•Rock Hill, SC

1d•Onsite

About The Position

The job of the Receptionist is for the purpose of providing positive first impressions to visitors and callers of the District Office; responding to inquiries from staff, the public, etc. to provide requested information and/or referral to other parties; and providing general clerical support.

Requirements

Knowledge of school front-desk operations, visitor management, and attendance procedures.
Familiarity with office equipment, phone systems, and student information software.
Understanding of Emergency Take Action Plans, including fire, lockdown, evacuation, and medical procedures.
Ability to follow emergency protocols, notify appropriate personnel, and guide students/visitors safely.
Strong verbal and written communication skills with students, parents, staff, and the public.
Skilled in multitasking, scheduling, data entry, and maintaining accurate records.
Ability to stay calm, organized, and professional during high-stress or emergency situations.
Proficient in Microsoft Office/Google Workspace and basic administrative technology.
Strong customer service skills with the ability to greet and assist visitors professionally.
Ability to maintain confidentiality and handle sensitive information appropriately.
Team-oriented with the ability to coordinate with staff and support safety drills and procedures.
High school diploma or equivalent required
Minimum of two years of clerical or administrative experience in a school or customer service setting (or an equivalent combination of education and experience).

Nice To Haves

associate degree or higher preferred
Bilingual (English/Spanish) preferred

Responsibilities

Answers multi-line telecommunication system for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.
Distributes mail, supplies, messages, keys, etc. for the purpose of disseminating materials to appropriate parties.
Frequent interaction with parents, students, and staff in person, by phone, and by email.
Manage multiple priorities and deadlines in a fast-paced environment.
Professional demeanor with a welcoming attitude and strong commitment to customer service.
Knowledge of Rock Hill Schools Emergency Take Action Plans
Evaluate situations (e.g. involving other staff, students, parents, the public, police, probation department, etc.) for the purpose of directing to the appropriate personnel for resolution.
Greet the public, parents, students, vendors, etc. for the purpose of responding to their inquiries and/or directing them to appropriate personnel.
Performs record keeping and a broad array of general and program specific clerical functions for the purpose of supporting assigned administrator and/or site with necessary materials.
Processes documents and materials for the purpose of disseminating information to appropriate parties.
Responds to emergency calls for the purpose of notifying appropriate parties to address immediate safety issues.
Responds to inquiries for school staff, the public, parents and/or students for the purpose of identifying appropriate parties to address immediate issues.
Performs other related duties as assigned.