Receptionist - Collison Center Edmond

Bob Moore Auto Group•Oklahoma City, OK

18d•Onsite

About The Position

The primary responsibility of this position is to support the daily operations of the dealership as well as close service repair orders, collect payments, and ensure customer service satisfaction.

Requirements

High School Diploma or GED equivalent
Excellent verbal and written communication skills
Excellent interpersonal skills; able to work effectively with a wide range of individuals
Strong organizational and time management skills
Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects
Demonstrates dependability through good attendance and adherence to timelines and schedules
Willingness to continue professional development
Strong PC skills
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Responsibilities

Answer and route incoming phone calls from a multi-line telephone and assist Sales team, Service Advisors, and Fixed Operations Director in taking customer appointments and messages
Greet customers and direct them to the proper department in a timely manner
Represent the Dealership in a friendly, professional manner
Close all completed repair orders and notify the Service Advisor or customer of the total charges
Check the accuracy of repair orders making sure the correct amount of labor has been charged and corresponding parts have been entered on the repair order
Prepare the proper billing information for charge and extended warranty repair orders including necessary copies and purchase orders
Maintain filing system of repair orders including necessary copies and purchase orders, as well as perform a variety of other clerical duties
Reconcile daily the total of funds collected to the balance in the cash drawer, documenting any discrepancies
Ensure that each customer has been promptly assisted and notify management of any customer that might be dissatisfied with their bill or service work performed
Assist parts department as-needed
Assist with projects on an as-needed basis
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Enforce safety precautions specific to work area
Other responsibilities as assigned