Receptionist
About The Position
In using the ministry of Jesus Christ as our model, we seek to provide quality of life options to assist adults 55+ to remain active by maintaining a healthy lifestyle. The mission statement is 'People Matter. Life is Precious. Make Someone’s Life Better.' This role involves supporting the Administrator with QAPI objectives, data collection, analysis, and performance improvement projects. The Receptionist will identify opportunities for improvement, collaborate with the quality committee and senior leaders, and lead performance improvement projects. They will also participate in multidisciplinary QAPI activities and ensure excellent customer service with a focus on person-centered care.
Requirements
- High school education required
- Good knowledge of office procedures
- Good knowledge of office technology
- Good knowledge of spreadsheet presentation and writing software packages
- Knowledgeable in data collection
- Knowledgeable in data analysis methodology
- Knowledgeable in performance improvement methods
Nice To Haves
- Associate degree or corresponding work experience preferred
Responsibilities
- Receive direction from the Administrator on overall QAPI objectives for the organization.
- Be knowledgeable in data collection, data analysis methodology and performance improvement methods needed to support and lead performance improvement projects.
- Identify opportunities for improvement through analysis of data, observation of operations and consultation with leadership and staff.
- Collaborate with the quality committee and senior leaders to prioritize and develop QAPI efforts.
- Lead performance improvement projects and provide education and coaching in order to build needed skills in others to lead PIPs.
- Participate in multidisciplinary QAPI activities.
- Keep foyer/entrance area professional, neat, clean and orderly.
- Regularly clean/sanitize reception area.
- Greet and direct all visitors courteously (scheduled and walk-in) in person or via telephone, direct calls, take messages, route to VM, etc.
- Direct persons related to admissions, tours, and questions about Baptist Life Communities.
- Be knowledgeable of all the entities and services of Baptist Life Communities in order to be able to direct customer/potential customer to the correct resource or staff person.
- Perform clerical and switchboard operations for the campus telephone system as well as other types of communication such as typing, spreadsheet preparation, message taking and communication.
- Provide clerical services such as completing logs, filing, selling stamps, tracking resident meals and selling meal tickets (as indicated), receive packages, order and stock office supplies, receive and send mail and direct visitors to sign in and out.
- Operate office equipment such as copiers, fax, telephone system, etc.
- Process and log maintenance requests via the TELS system.
- Assist with Fire Watch Protocol as indicated: i.e. walking rounds every 20 minutes rounding all floors as indicated.
- Respond to any area or entrance as the need arises.
- Assist with resident needs as indicated.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
