Part-Time Receptionist - Bilingual Spanish & English REQUIRED

Cole Health•San Marcos, TX

4d•Onsite

About The Position

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager. The Interpreter/Translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English & Spanish language. The Interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language. Specific job responsibilities may vary from time to time. Interpreting/Translation can occur in a facility or an approved home care setting. This position reports to the designated manager on site.

Requirements

Bilingual Spanish & English REQUIRED
ONE year minimum of experience as receptionist in a medical setting
Team Player
Accuracy
Dependability
Friendly
Outgoing
Polite
Multitask
Microsoft Office – Expert Level
High School Diploma or equivalent
Exceptional reading and comprehension skills
Excellent writing skills
Command of the English & Spanish language
Knowledge of interpreting techniques
Knowledge of cultural and linguistic differences that impact effective communication
Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.
Ability to provide accurate, high quality interpretation services under pressure.
Ability to access reference material needed to carry out their interpretation duties.
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures.
Ability to translate material, either written or spoken, from one language to another.
Ability to handle therapeutic documents, terminology.
Efficiency and strong team spirit.
Command of the Speech, Occupational, & Physical therapy treatment Terminology.
Ability to maintain good inter-personal relationships.
Proficient in Microsoft program applications and strong clerical skills.

Nice To Haves

Graduation from an accredited college with an associate degree preferred
One year of interpreting, or any equivalent combination of related education, training and experience

Responsibilities

Greet clients and provide necessary documents for completion.
Check patients in and contact necessary therapists.
Collect and process co-pays from clients.
Professionally answer and address all phone calls, redirecting them accordingly.
Check telephone messages for accuracy and follow up.
Place appointment reminder calls to patients.
Maintain front desk metric boards.
Follow opening or closing procedures for the front desk.
Maintain cleanliness and order in the front desk, waiting area, bathrooms, and kitchens, including stocking supplies.
Receive communication regarding Medicaid coverage and authorization status.
Alert relevant personnel to any changes in Medicaid or Commercial Insurance coverage or demographic information.
Process incoming faxes to the proper person.
Record client cancellations in the Raintree Scheduler and notify therapists.
Be knowledgeable of organization personnel, business, and locations.
Be knowledgeable of all emergency procedures and equipment; be prepared to call 911 and transport emergency binder and schedule during evacuation.
Attend daily administrative meetings.
Observe patient confidentiality and follow HIPAA guidelines.
Advertise the Attendance Reward Program.
Reschedule client appointments for make-ups.
Assemble Client Welcome Packets (Medicaid and Insurance types).
Update and maintain Food log and other compliance logs.
Create new employee mailboxes.
Fax/mail reports to physician offices and parents, and track receipt of physician signatures.
File and scan documents.
Assist with training of other administrative team members.
Carry out any other projects assigned by the Executive Office Manager.
Provide accurate, high-quality interpretation services under pressure.
Access reference material needed for interpretation duties.
Explain and communicate Therapeutic Procedures using specialized terminology.
Translate material, either written or spoken, from one language to another.
Handle therapeutic documents and terminology.
Utilize knowledge of Speech, Occupational, and Physical therapy treatment terminology.
Maintain good inter-personal relationships.
Serve as administrative back up when necessary.