Full-Time Receptionist-Ashe Women's & Children's Health

Ashe Memorial Hospital•Jefferson, NC

1d•Onsite

About The Position

This is a full-time, day shift position in Ashe Women & Children's Health. The Receptionist is responsible for checking in patients, obtaining necessary personal and financial data, posting payments, preparing deposits, and balancing records. The role also involves answering the phone, scheduling appointments, and displaying appropriate customer service skills at all times.

Requirements

High School Diploma or equivalent preferred.
Prior medical office experience preferred.
2+ years' administrative experience.
Familiarity with medical and insurance legislation.
Proficiency of healthcare operations.
Must be willing to receive all required vaccinations (i.e., flu shot, etc.).
All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption).
Criminal background check and pre-employment drug screen required upon conditional job offer.

Responsibilities

Coordinates operations of front office.
Greets patients in a warm manner.
Scanning into patient charts (electronic medical record), answers telephone, transferring calls and or taking accurate messages.
Schedules appointment and makes referral appointments.
Check in patients, help patients to complete necessary registration and medical history forms, and insurance information to make chart.
Accurately post charges and payments.
Accurately code diagnosis.
Balances cash drawer according to AMH procedures.
Demonstrates good verbal and written communication and telephone skills.
Abide by policies and procedures of AMH.
Interview patients for case histories prior to appointments.
Schedule and coordinate appointments.
Assist patients with initial paperwork.
Accurately update and maintain patients' health records.
Verify insurance coverage and assist the billing department with processing claims.
Communicate test results to patients when directed by physicians or nursing professionals.
Assist patients with re-scheduling appointments and other scheduling issues.
Inform patients of credit card declines and other billing issues.
Assist with other duties as assigned.