Weekend Concierge

National Church Residences•Gahanna, VA

3d•Onsite

About The Position

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulation the Receptionist assumes responsibility for providing secure and welcoming environment for all visitors, residents, and staff, and performs routine clerical work. National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels. Your best career move starts with National Church Residences.

Requirements

Must have high school diploma or equivalent.
6 months of general office work required with a focus on customer service.
Must have good communication, comprehension, computer and interpersonal skills.
Must have the ability to speak, read, write and understand English.
Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
Must have strong motivational skills and a high emotional intelligence quotient (EQ).

Responsibilities

Answers phones according to facility policy, takes and relays messages for managers and staff.
Screens calls.
Greet residents, visitors and staff and helps with their needs in a professional and compassionate manner.
Maintains work area to ensure a welcoming environment that is clean and sanitary including all public areas.
Restock supplies, refreshments, point of sale items, collateral, etc. as applicable.
Responsible for the setup, upkeep, and breakdown of the continental breakfast service, including dishwashing, trash removal, and ensuring the area remains clean and well-stocked throughout service.
Monitors and manages weekend trash overflow appropriately to maintain a clean and safe environment.
Provides directions to residents, visitors, and staff making connections with the correct responsible party as needed.
Assists with tasks as assigned such as tracking facility keys and managers’ schedule.
Processes work orders/IDT’s and ensure they are given to correct department.
Performs clerical functions such as computer data entry, sorting and filing.
Processes incoming and outgoing mail.
Assists with resident requests as needed.