Receptionist
About The Position
The Receptionist is responsible for providing the highest quality of customer service at all times and maintaining a friendly, cheerful and courteous demeanor at all times. This role involves handling confidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies. The Receptionist will answer and route calls as appropriate, take messages with accuracy, and greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Additional duties include receiving and transmitting mail, packages and messages for clients, keeping the lobby and desk area clean and presentable, and performing other duties as assigned, requested or deemed necessary by management. The role requires demonstrating honesty and integrity at all times in the care of the clients and the use of the facility property, arriving for work on time and adhering to the program’s attendance policies, and demonstrating the ability to prioritize tasks and responsibilities and completing duties in the allotted time. The Receptionist must also maintain adequate knowledge of the program’s emergency preparedness plan, emergency and security procedures and participate in all mandatory training and attend in-service training as required.
Requirements
- Must have a high school diploma and/or GED
- Must have 1 - 2 years of front desk experience
- Must possess a high level of communication and excellent customer service skills
Nice To Haves
- Hotel experience is highly desirable
- Experience with billing or admissions processes in a healthcare setting are highly desirable
Responsibilities
- Providing the highest quality of customer service at all times and maintaining a friendly, cheerful and courteous demeanor at all times
- Handling confidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies
- Answering and routing calls as appropriate, and takes messages with accuracy
- Greeting and completing established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
- Receiving and transmitting mail, packages and messages for clients
- Keeping lobby and desk area clean and presentable
- Performing other duties as assigned, requested or deemed necessary by management
- Demonstrating honesty and integrity at all times in the care of the clients and the use of the facility property
- Arriving for work on time and adheres to the program’s attendance policies
- Demonstrating the ability to prioritize tasks and responsibilities and completing duties in the allotted time
- Maintaining adequate knowledge of the program’s emergency preparedness plan, emergency and security procedures
- Participating in all mandatory training and attends in-service training as required
Benefits
- Health, dental, vision insurances/additional voluntary insurances
- Company-paid life insurance/employee assistance programs
- Generous paid time off accrual
- Tuition reimbursement/loan repayment options
- 401k with company match up to 7%
- Discounts on wide array of services/entertainment nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
