Receptionist- St. Louis Hills, MO

URGENT CARE GROUP LLC•St. Louis, MO

2d•$17 - $18•Hybrid

About The Position

Total Access Urgent Care (TAUC) is seeking a Receptionist to play a key role in shaping each patient’s experience from start to finish. As a Receptionist, you will be responsible for creating a welcoming and supportive environment from the moment patients arrive, guiding them through the initial intake process with clarity and patience, and ensuring they leave feeling confident in their care. You will be a compassionate presence, responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports TAUC's mission of providing fast, friendly, and affordable care.

Requirements

High school diploma or equivalent
Must be at least 18 years old
Valid driver’s license & reliable transportation (may require travel between locations during shifts)
Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
Comfortable working in a fast-paced, team-driven environment
Strong communication and problem-solving skills, and customer service skills
Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

Nice To Haves

Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
Skill-building: Develop customer service, problem-solving, and multitasking abilities
Team culture: Work alongside a supportive team that celebrates success and values your contribution

Responsibilities

Greet patients with a warm, professional demeanor, creating a welcoming and supportive environment from the moment they arrive
Guide patients through the initial intake process with clarity and patience
Thank patients and ensure they leave feeling confident in their care
Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care
Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
Input patient information accurately into our electronic medical records (EMR) system
Verify patient insurance coverage using online tools and EMR systems
Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
Collect co-pays and explain visit costs with professionalism
Handle sensitive or difficult conversations with tact and professionalism
Answer incoming calls and assist with patient questions or follow-up
Collaborate closely with clinical staff to ensure smooth patient flow
Create a warm, helpful, and efficient front desk experience for every visitor

Benefits

Competitive Pay: Starting at $17–$18/hour, based on experience
Flexible Schedule: Full-time schedule of three 12-hour shifts per week (8 AM–8 PM), including alternating weekends and holidays. Opportunities to accommodate weekday availability for school, family, and other commitments
Local Locations: Work most shifts at the closest 10 TAUC locations to you
Career Growth: Clear path for advancement with performance-based raises and promotion opportunities
Health Insurance: Medical, dental, vision, life, and short-term disability coverage
401(K): Retirement plan with employer match
Paid Time Off (PTO)
Free Urgent Care: Complimentary visits for you, your spouse, & children at all of our TAUC locations (applicable for those carrying company sponsored insurance or other health insurance)
Employee Assistance Program (EAP): Free, confidential support including counseling and legal/financial resources
Annual reimbursement for one membership of your choice (Amazon Prime, Sam's Club, Costco, or BJ's)
Access to discounted tickets and entertainment
Associate Recognition Program: Patient and teammates can recognize your contributions, with opportunities for performance-based recognition and rewards.