Receptionist - Nights/Weekends

Medical Associates•Dubuque, IA

1d•Onsite

About The Position

Medical Associates is hiring a Part-Time Receptionist to join the team at the East Campus. This role involves providing outstanding customer service to patients and clinical teams in a fast-paced environment, assisting with registration, check-in, insurance verification, and scheduling appointments using computers, phones, and face-to-face interactions. The position averages 28-30 hours per two-week pay period, with a general schedule of 2-4 shifts Monday-Friday from 4:00 PM - 8:00 PM and rotating Saturday and Sunday shifts between 7:30 AM and 5:00 PM. Holiday rotation is also required. Training is provided, including computer and insurance training, initially scheduled during weekday clinic hours (8 AM-5 PM) for the first few weeks.

Requirements

Very dependable
Outstanding communication skills
Open to change and learning new things
Equivalent to a high school diploma or GED
From three months to one year of similar or related experience
Flexible/available to accommodate training schedule during weekday clinic hours (8 am-5 pm) for the first few weeks

Responsibilities

Provide outstanding customer service to our patients and clinical teams in a fast-pace environment on the computer, phones, and face-to-face as they assist with registration, check-in, insurance verification, and scheduling appointments.
Schedule and coordinate multiple appointments.
Communicate clearly with patients via telephone and in person and relay necessary messages to staff.
General knowledge of basic insurance coverage and financial classes.
Act as a resource to assure, mentor and teach best practices to teammates.