Receptionist

Wachtell, Lipton, Rosen & Katz•New York, NY

10d•Onsite

About The Position

Deliver exceptional, concierge-level customer service to clients, visitors, and staff, always ensuring a seamless and professional experience. This role involves operating a multi-line telephone system, managing conference room reservations, greeting visitors, and assisting with various client and staff requests. The position requires a polished professional demeanor, strong organizational skills, and the ability to thrive in a demanding environment. Flexibility for overtime, including evenings, weekends, and occasional overnight shifts, is essential.

Requirements

Excellent oral and written communication skills with a professional demeanor and appearance.
Strong customer service skills and a collaborative mindset, with the ability to work effectively within a team.
Exceptional organizational, planning, and multitasking abilities, with a strong focus on attention to detail.
Ability to thrive in a demanding environment, understand and follow instructions, and seek clarification when necessary.
Capability to work independently with minimal supervision while adhering to the Firm's Confidentiality Policy.
Bachelor’s degree or equivalent experience.
Minimum of two years’ experience in reception or customer service, preferably within a legal, corporate, or hospitality setting.

Nice To Haves

Familiarity with Cisco phone systems, Rendezvous reservation system, and Akkadian Console app is a plus.

Responsibilities

Provide superior, concierge-level customer service to both internal and external clients.
Operate a multi-line telephone system, screening and directing calls, taking accurate messages, and delivering them promptly via email or voicemail as per attorney instructions.
Rotate between Reception floors to ensure continuous coverage during breaks and lunch hours.
Make, confirm, and manage conference room reservations, coordinating with Catering, IT, AV, and Office Services to ensure all special requests are managed accurately and promptly.
Stay informed about Firm-wide meetings and events to direct attendees efficiently to the correct locations.
Assist staff and clients with various requests, including car services, travel arrangements, and conference call coordination.
Manage conference call requests accurately and in a timely manner.
Greet visitors, direct them to the appropriate conference rooms or locations, and always maintain a polished Reception area.
Perform pre-meeting checks to ensure conference room setups meet reservation requirements and expectations.
Be available for overtime as required, including evenings, weekends, holidays, and occasional overnight shifts.
Participate in a weekend rotation schedule.