Receptionist

Parnall Law•Roswell, NM

40d•$15 - $16•Onsite

About The Position

Parnall Law Firm is seeking a Front Desk Receptionist for their Roswell office. This role is crucial as the first point of contact for clients, setting the tone for their experience. The ideal candidate will bring warmth, professionalism, and positive energy, making people feel welcome. The firm is dedicated to its employees and offers a supportive work environment with opportunities for growth and development. This is a full-time, in-person position.

Requirements

High school diploma or equivalent
Reliable, punctual, and comfortable working on-site full-time
Ability to pass a background check

Nice To Haves

Some office or customer service experience
A friendly, positive attitude and professional presence
A track record of consistency and commitment in previous roles

Responsibilities

Greet visitors warmly and make them feel welcome and comfortable.
Answer incoming calls by the second ring and direct callers to the appropriate person or assist them directly.
Manage the flow of the front desk efficiently.
Support the team in delivering exceptional service.
Prepare Daily Intake paperwork.
Scan, name, and upload all mail, hand-deliveries, and faxes to SmartAdvocate or admin files daily.
Process all office emails daily, including VineSigns, Alert, TRD, voicemails, and any others automatically forwarded to the office email address.
Rename all incoming MMS photos on a monthly basis.
Direct calls to the right person with efficiency and diplomacy.
Weed out unwanted callers.
Provide prompt and courteous service for every caller and visitor.
Become familiar with clients and callers to help document the case and handle client issues.
Post all messages in SmartAdvocate promptly and accurately.
Assist Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.
Upload client photos to their case file.
Ensure water, coffee, and other beverages are available for all meetings.
Clean and organize the reception area, copy room, and conference rooms.
Assist Marketing or case workers with any mailings when requested.
Make general appointments at attorneys' request (e.g., meetings, CLEs, Rotary, events).
Post case and provider information into SmartAdvocate.
Help out any team members when requested.