Receptionist - Franchise Location

H&R Block • City of Plattsburgh, NY

12h

About The Position

This seasonal Client Service Professional/Receptionist role at an independently owned and operated H&R Block franchise focuses on creating a welcoming client experience and supporting clients throughout their service. The receptionist answers phones, greets clients, helps match them with an appropriate tax professional, schedules appointments, and helps ensure their needs are met in person, over the phone, or virtually. The role also maintains office cleanliness and organizes resources with team members. Pay is $18.00–$20.00 per hour.

Requirements

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficiency, including the ability to use Microsoft Office.

Nice To Haves

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure clients’ needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed