Receptionist-Neuropsychology

Univer. of Kansas Schoo•Wichita, KS

11h

About The Position

The Receptionist manages front-desk operations related to patient care and supports providers and clinic staff. The role facilitates communication among providers, referral sources, patients and their families, and clinic staff, while helping maintain an organized work environment and a positive patient experience. Responsibilities include handling patient intake documentation and records, collecting payments, coordinating appointments and telehealth links, responding to calls and messages, and following patient-rights, HIPAA, regulatory, and corporate compliance requirements. The position also supports clinic operations through administrative tasks and other duties as assigned.

Requirements

High school graduate.
More than one year of experience in medical registration, a business office, financial counseling, and/or an insurance-related field.
Experience with EHR/EMR systems, Microsoft Outlook, basic computer skills, and basic office equipment.
Maintain confidentiality of all data, including protected health information, and comply with HIPAA regulations and policies.
Professional demeanor, appearance, and telephone manners.
Strong analytical and organizational skills and the ability to work independently.
Good oral and written communication skills.

Nice To Haves

Some college.
Knowledge of mental health terminology.
Knowledge of medical terminology.

Responsibilities

Receive new-patient paperwork, check forms for completion and signatures, facilitate required releases of information, scan and index documents in the EMR, and create patient charts.
Collect and post copayments, coinsurance, and deductibles as indicated, and generate reports of cash and check payments.
Complete intake documentation for scheduled patients, including mailing new-patient paperwork, documenting actions, and logging patients in the database.
Request clinical information from other providers when indicated by policy.
Fax or mail completed reports to designated providers or other persons, document the action, and log it in the patient database.
Schedule patients for reevaluation, document actions, route action items for insurance verification, and log appointments in the database.
Answer incoming calls and direct information to the appropriate person by phone, email, or in person.
Respond to voicemail inquiries, established-patient requests, and other matters unrelated to referrals, intake, and new-patient appointments.
Schedule patient telehealth appointments in the Teams app and ensure links are sent to all involved parties.
Follow corporate policies and guidelines for patient rights, HIPAA, regulatory requirements, and corporate compliance.
Maintain reliable attendance and punctuality.
Collaborate with the clinic supervisor and assist with other duties or special projects as assigned to support clinic and department operations.