Receptionist

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)•Vancouver, BC

42d•CA$24 - CA$24•Onsite

About The Position

This position is the first contact for public members and is vital in attracting and retaining BC SPCA supporters; the selected candidate must ensure the BC SPCA's highest possible reputation and goodwill maintenance. The receptionist creates the center's atmosphere by demonstrating the Guiding Principles of the BC SPCA and engaging courteously with clients, volunteers, staff and donors. The role's essential function is to receive inquiries from the public in a practical, gentle and non-judgmental manner, solving their problems practically or ensuring that the request is passed on to the appropriate resource person, either internal or external.

Requirements

High school diploma or equivalent
Minimum of 1-2 years’ experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer
Knowledge of the geography of the Animal Centre’s warrant area in general and the Shelter’s warrant area in particular
Philosophical harmony with BC SPCA policies, programs and protocols
Sound knowledge/ability to learn routine office practice and procedures
Excellent customer service skills; clear communicator, with the ability to assist public in a positive and confident manner
Self-started and able to work independently as well as part of a team
Ability to work under pressure while prioritizing tasks upon time
Nimble and willing attitude and work ethic
Excellent organizational skills and attention to detail
Excellent computer skills sufficient to deal effectively with the necessary front office routines
To perform other duties as required to ensure the smooth operation of the center.
Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

Nice To Haves

Knowledge of domestic animals, their breeds, characteristics and common diseases is an asset

Responsibilities

Greet and interact with all public in a welcoming and open manner
Direct public through to appropriate areas of the Animal Centre
Answers all telephone inquiries and direct callers to appropriate resources
Maintain office records accurately as directed by the supervisor
Ensure a satisfactory level of response to all relevant needs and inquires, balancing the priorities at high traffic times
To honestly and accurately receive monies on behalf of the Shelter/center in accordance with Shelter procedures
Accept donations and provide information on acceptable and needed items
Process all financial donations, ensuring that the individual receives an accurate receipt
Cash handling including preparation of daily cash for deposit and daily batch out
Ensure that the reception area is kept neat and tidy at all times
Maintain standards in order to portray to the public the image of the SPCA as a compassionate and caring organization.
Perform other duties as assigned by the Animal Centre manager