Receptionist - Franchise Location

H&R Block • Highland, IL

11h

About The Position

The Receptionist supports client service at an independently owned and operated H&R Block franchise office. This seasonal role focuses on creating a welcoming client experience and helping clients make confident, informed decisions. The Receptionist answers phones, greets clients, matches them with appropriate tax professionals, schedules appointments according to client preferences, and helps ensure their needs are met in person, by phone, or virtually. The role also supports office cleanliness and organization and may include other assigned duties. Pay range: $16.50–$21.00 per hour.

Requirements

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficiency, including the ability to use Microsoft Office.

Nice To Haves

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed