Specialist, Facilities Management

Royal Caribbean Cruises Ltd•Miami, FL

7d•Onsite

About The Position

Royal Caribbean Group’s Workplace Solutions Team has an exciting career opportunity for a full-time Receptionist reporting to the Facilities Management Director. This role will work onsite in Miami, Florida. The role of Receptionist carries rotating responsibilities as Front Desk Receptionist and Phone Operator. As Front Desk Receptionist, you will greet visitors, including vendors, guests, job candidates, customers, and employees. You will also ensure lobby is maintained orderly and comfortable for visitors. As Phone Operator, you will receive and route a high volume of calls through the electric switchboard. This role will perform varied administrative duties as directed by the head of the department.

Requirements

High School degree or equivalent required
2-3 years of experience as a receptionist or phone operator in a high-volume corporate environment.
Requires strong communication skills, oral and written
Requires excellent customer service skills
Able to handle irate customers and difficult situations with tact, diplomacy, and remain poised and calm.
Ability to display a professional and friend demeanor
Ability to exercise good judgement; problem solving skills
Professional personal presentation
Bilingual, English and Spanish - fluent

Responsibilities

Greetings all visitors, guests, and employees as they arrive.
Screen incoming calls and forward to extension, routes calls to the appropriate extensions, including calls for Executives.
Daily reviews the summary of calls from the answering service and relays the message via email to the appropriate party.
Ensures all visitors register in the visitors' log and provides visitor's badge. Announces guests.
Grants access approved users of the Visitor Parking lot and monitors to ensure only visitors are given access. Directing all employees to employee parking lots.
Monitors the reception area for litter and tidiness to provide a welcoming atmosphere. Reports to the Facilities Help Desk any items that need attention.
Performs other duties as required.