Receptionist The Residence at Bedford

LCB Senior Living•Bedford, MA

2d•$19 - $22•Onsite

About The Position

The Residence at Bedford is hiring Receptionists. LCB Senior Living is looking for individuals who want a career that loves them back. This role is essential for growing community occupancy by representing and interacting positively with potential residents, family members, and professionals. The ideal candidate will perform all duties with a positive attitude, handle incoming calls and greet guests professionally, and maintain the front desk in a neat and orderly manner. This position also involves responding to emergency situations and resident needs courteously, updating logs, and maintaining community brochures.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support and represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Focused and dedicated to provide excellent customer service.
Ability to handle emergency situations calmly and completely.
Six months to one-year prior reception experience in an office environment.

Nice To Haves

Typing or word processing experience is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living.
Represent and interact positively with potential residents, family members, and professionals to grow community occupancy.
Handle incoming telephone calls in a professional and courteous manner and direct them accordingly.
Greet guests and visitors in a professional and courteous manner and direct them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party (911, fire department, police, etc.).
Attend required in-service training sessions and orientations.
Respond to residents' needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.