Receptionist - Mercedes-Benz of Austin

CONTINENTAL AUTO GROUP•Austin, TX

1d•Onsite

About The Position

Mercedes-Benz of Austin is hiring for a Receptionist. The Receptionist at our dealership is the face and the voice of our store, the very first impression. This is a position that offers a lot of growth and potential for promotion within the company. Our ideal Receptionist would be continuously smiling, multi-tasking, speaking with customers over the phone and in person, and still smiling. Additional responsibilities include being a team player and servicing our complimentary coffee bar. This person needs the ability to adapt to changes in duties and pace in an instant! Customers of the dealership are the receptionists number one priority. They need to be able to relay that to each customer with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff, that will be the easiest part of the job! Candidates must have a friendly, outgoing disposition and be very organized. We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Requirements

Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Experience with business software (Email clients, Microsoft Office, Gmail for businesses).
Moderate understanding of utilizing multiple browsers and systems
Must be able to type at 45+ WPM
Polished, professional, and positive phone and email communication skills a must
Experience in an environment of moderate pressure, and capable of making conscientious decisions
Fluency in English required

Nice To Haves

Prior experience at a dealership or within the automotive retail or service industry is a plus
bilingual in Spanish is a plus
Prior relevant hands-on experience with CRM software, sales, or phone systems is always a bonus

Responsibilities

Answering and directing incoming phone calls for sales and service overflow calls
Handles and de-escalates guests concern
Help customers with any questions or concerns they have
Interact with customers to see how we can help direct them to the right person or department
Providing basic information when needed
Making and serving beverages and snacks at our complimentary coffee bar
Greeting customers with a smile
Continuous training to develop product knowledge
Reach out to customers about their registration stickers to be picked up or mailed out
Assigning key fobs and printing stickers
Organizing book room as needed
Working with the titles department in regards to registration stickers
Needs to be a multitasker and team player
Additional duties as assigned

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval