Receptionist - Franchise Location

H&R Block • Gibson City, IL

7h

About The Position

This seasonal Client Service Professional/Receptionist role at an independently owned and operated H&R Block franchise focuses on providing a welcoming client experience and helping clients make informed decisions. The receptionist builds client relationships by supporting them in person, by phone, and virtually, and helps connect each client with an appropriate tax professional. The franchisee makes hiring decisions; employment questions should be directed to the franchisee.

Requirements

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficiency, including the ability to use Microsoft Office.

Nice To Haves

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure clients’ needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed