Receptionist Gloucester Primary Care

Beth Israel Lahey Health•Gloucester, MA

1d•$20 - $27•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Requirements

High School Degree or GED
A minimum of 1 year of experience in a high-volume customer service-related position.
Strong customer service skills
Strong PC skills
Effective written and verbal communication skills
Ability to multitask

Responsibilities

Provides secretarial and administrative support to one or more individuals in a clinical environment.
Utilizes specific knowledge of medical terminology.
Performs phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.
Ensures that patients are able to receive the right care at the right time.