Receptionist, Workplace Experience

IST Management Services•Washington , DC

2d•$28 - $30•Onsite

About The Position

IST Management is seeking an exceptionally polished and hospitality-driven Receptionist to serve as the face of a premier law firm in Washington, DC. This role is responsible for delivering a refined, high-touch experience to every employee, client, and guest, ensuring that each interaction reflects professionalism, warmth, and attention to detail. The ideal candidate brings a natural presence, strong interpersonal awareness, and a service mindset that mirrors a luxury hospitality environment. This individual will maintain full ownership of the reception desk and front-of-house experience, creating a welcoming and seamless environment from arrival to departure.

Requirements

3+ years of experience in reception, concierge, hospitality, or high-client-facing roles
Demonstrated ability to deliver a high-touch, hospitality-driven experience
Strong communication skills and professional presence
Exceptional attention to detail and organizational skills
Ability to remain composed, engaged, and responsive in a fast-paced environment
Requires a consistently polished appearance and professional demeanor
Role requires being stationed at the reception desk for the majority of the workday
Ability to maintain energy, focus, and a positive presence throughout the day

Nice To Haves

Experience in a law firm or professional services environment preferred

Responsibilities

Serve as the primary point of contact for all employees, clients, and guests entering the office
Deliver a consistently polished, welcoming, and professional greeting to every individual
Create a high-end, hospitality-driven experience through tone, demeanor, and attention to detail
Recognize and engage returning visitors and employees with familiarity and professionalism when appropriate
Manage visitor check-in, badging, and direction with efficiency and discretion
Maintain full ownership of the reception desk and surrounding front-of-house environment
Ensure the reception area remains clean, organized, and presentation-ready at all times
Support conference room readiness, ensuring spaces are prepared and aligned with client expectations
Assist with meeting logistics, guest coordination, and catering support
Monitor conference areas and common spaces to maintain a high standard of presentation
Communicate effectively with internal teams to ensure seamless daily operations
Provide additional workplace support as needed to maintain service consistency
Maintain strong attention to detail across all guest-facing areas