Receptionist With Order Entry Duties

Transnation Title Agency•Lapeer, MI

1d•Onsite

About The Position

Transnation Title Agency is seeking a friendly, organized, and detail-oriented Receptionist with Order Entry Duties to join their Lapeer team. This role is crucial for creating a welcoming front office experience and ensuring the accurate entry and processing of incoming title orders. The ideal candidate will enjoy customer service, administrative support, and working in a fast-paced office environment. Responsibilities include being the first point of contact for visitors and callers, accurately entering title orders, collecting documentation, and routing files for review and examination.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort working in multiple systems daily.
Ability to accurately enter, review, and retrieve information in company systems, including document management platforms.
Ability to learn new software quickly and troubleshoot basic issues (password resets, printing, scanning, PDF tools).
Strong attention to detail and accuracy.
Excellent customer service and communication skills.
Strong organizational and time management abilities.
Ability to handle multiple tasks and priorities in a busy office setting.
Professional, dependable, and team-oriented approach to work.
Proficiency in Microsoft Office and standard office equipment.

Nice To Haves

Associate degree or coursework in business, office administration, or a related field preferred.
Previous experience in a receptionist, administrative, customer service, or order entry role preferred.

Responsibilities

Receive incoming title insurance orders, review property information for accuracy, enter the order into the title and escrow production system, and retrieve and save starter documents to the appropriate file in a timely and accurate manner.
Communicate with customers to gather missing information needed for complete order processing.
Access tax websites and state tax systems to obtain current tax and legal property information.
Save supporting documentation to the appropriate file.
Track files to ensure proper review and assignment to the title department for search and examination.
Track and record county documents as needed.
Maintain accurate and organized file records throughout the order entry process.
Greet and welcome visitors in a warm, professional manner.
Answer incoming calls and direct them to the appropriate team members.
Manage front desk activities and help maintain a positive office environment.
Receive, sort, and distribute incoming and outgoing mail, faxes, and emails.
Monitor office supply levels and place orders as directed by management.
Track birthdays for agents and realtors.
Keep the front desk and reception area clean, organized, and professional.
Communicate with staff regarding client leads, concerns, and office needs.
Assist with general administrative support as needed.
Maintain regular and reliable attendance.