RECEPTIONIST Tier I

Hilltown Community Health Center•Amherst, MA

1d•Hybrid

About The Position

This role provides clerical and support to patients and staff. The Receptionist is responsible for managing incoming calls, scheduling appointments, patient check-in/check-out, updating patient information, preparing necessary documents for patient visits, and handling financial transactions such as co-pays and patient balances. The position also involves administrative tasks like processing mail, scanning documents, and ensuring the health center is secure. Additionally, the receptionist plays a role in patient communication regarding appointments and medical record requests, and participates in team meetings as part of a provider care team.

Requirements

High school diploma or equivalent.
Computer experience/skills required.
Must be well organized and professional.
Ability to maintain strict confidentiality of patient information in accordance with HIPAA and HCHC policy required.

Nice To Haves

Previous experience in a medical/dental office desirable.

Responsibilities

Answers and directs incoming phone calls, creates encounters, or forwards to appropriate department and schedule appointments as needed.
Obtain any records that may be required for patient visits.
Greet and check patients in/out in a professional manner, register patients, and accurately assure the documentation of required demographic, insurance and financial information is update and accurate.
Makes follow up appointments, prints out visit summary, labs, XR or referrals for patients.
Prepares work/school notes as required
Confirm patient appointments.
During inclement weather follows HCHC scheduling and cancellation policy for patient appointments.
Track clinical issues, determine pre-estimates, as needed and initiate patient billing.
Collection of co-pays, patient balances and collects payment for patient services rendered not covered by insurance companies.
Proves cash drawer, prepares deposit and reconciles day sheet.
Scans daily schedule, RX pickup log signature sheet and daily reconciliation sheet.
Prints next days schedules in case of computer failure.
Open and close health centers.
Arming/disarming alarm.
Checking lights, windows, doors and equipment as needed.
Process scanning.
Monitor fax inbox in ECW and hard fax. (Scanning/Fax Inbox applies to medical only).
Processes all incoming/outgoing mail.
Verifies same day appointment insurance eligibility.
Prepares and mails packets for upcoming visits as required.
Begin process for medical record requests.
On a provider care team.
Attends team meetings.
Contacts patients for overdue or missed appointments.
All rescheduling for team provider.
Pull charts for upcoming appointments, if chart needed (applies to dental only).
Other duties as assigned.