Receptionist/SWBD Operator

TX Assoc of School Boa • Austin, TX

8d • Onsite

About The Position

As the main Receptionist/Switchboard Operator and part of the Facilities team, you will be responsible for providing excellent customer service to TASB's members, employees, guests, and vendors by answering and routing incoming calls plus greeting and directing guests. This is an onsite role requiring the selected candidate to work at our North Austin headquarters M-F.

Requirements

• High School Diploma or Equivalent. Previous customer service experience required.
• Must have excellent phone etiquette and customer service skills; data entry; typing; ability to handle and prioritize multiple tasks; work under pressure and maintain a professional demeanor when the unexpected happens, especially in emergency or hostile situations. Required experience/education.
• Proficient with Microsoft Office products, web-based applications, and other online resources. Good oral and written communication skills.
• Must be able to lift 25 lbs.

Responsibilities

• Route incoming calls to appropriate departments or persons.
• Greet and direct guests, vendors, job applicants and other visitors.
• Assist in maintaining the physical security of the building and respond appropriately to emergency events and situations.
• Assist Facilities and other departments as needed with administrative support, data entry, answering calls, scanning, filing, and other assigned duties.

Benefits

• competitive pay
• rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%)
• onsite daycare
• onsite gym
• wellness program
• tuition reimbursement
• remote work options
• flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees