Receptionist/Support Service Coordinator

All Locations•Gillette, WY

2d•Onsite

About The Position

The front desk receptionist/support service coordinator manages incoming calls, schedules service appointments, greets customers, and coordinates with service technicians. This role is the first point of contact for customers, supporting both the customer and the technicians. The goal is to provide superb customer service and preserve customer loyalty. This position requires a passionate and punctual self-starter to handle multi-line phones, greet customers, assist with daily cash drawer reconciliation, take phone messages, and act as the first-line liaison.

Requirements

Excellent verbal and written skills
Excellent interpersonal and customer service skills
Comfortable multi-tasking and prioritizing tasks without guidance
Proficient in Microsoft Office, including but not limited to Excel
Comfortable working in a fast-paced, team-oriented environment
Attention to detail and accuracy
Basic understanding of clerical procedures and systems such as recordkeeping and filing
Ability to work independently
High school diploma or general education degree (GED) required

Nice To Haves

Previous clerical and/or customer service experience preferred
Previous experience in the tire and automotive service industry preferred

Responsibilities

Ensure smooth daily scheduling
Service coordination between customers and service writer and/or technicians to determine customer needs
Follow up with customers to ensure customer satisfaction
Answers and transfers phone calls in a polite and friendly manner
Welcome visitors and act as liaison between employees and customers
Schedules appointments and provide service quotes
Maintain product displays and a clean, organized front counter and lobby area
Operate standard office equipment on a regular basis
Data entry and scanning
Receive deliveries; sort and distribute incoming mail
Assist office staff with tasks as needed
Performs other duties as assigned