Receptionist/Staff Support (Mon-Fri)

Cambrian Homecare•Long Beach, CA

3d•Onsite

About The Position

Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their homes. We are seeking a motivated, reliable, and customer-focused individual to join our growing team at our corporate office in Long Beach. As Receptionist/Staff Support, you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations. Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service. This position is Monday - Friday, 9am - 6pm. This is not a remote position.

Requirements

High School Diploma or equivalent
Effective verbal and written communication
Ability to handle a fast-paced environment
Capable of managing a high volume of calls
Fluency in both English and Spanish
18+ years of age or older
Eligible for employment in the United States
Ability to pass a background and reference check

Responsibilities

Answer incoming calls promptly and with a professional and friendly tone.
Utilize active listening and problem-solving skills to identify caller needs.
Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
Provide basic support and information based on general knowledge of all internal departments.
Serve as the first point of contact and communication bridge between callers and company departments.
Deliver excellent customer service by demonstrating professionalism, empathy, and patience.
Resolve basic questions or concerns when possible, ensuring positive caller experience.
Ensure all visitors feel respected and valued.
Document caller inquiries and interactions.
Maintain clear and organized communication with internal departments to support seamless service delivery.
Escalate urgent or complex issues to the appropriate department quickly and efficiently.