Receptionist/Patient Registrar

Hamakua Health Center Inc•Waimea/Kamuela, HI

4d•Onsite

About The Position

The Patient Registrar has initial contact with the patients. They assist with patient registration and offer support. The Patient Registrar consistently exhibits a positive pleasant attitude towards all who enter the clinic. The Registrar is responsible for providing immediate and direct assistance to patients. The Registrar must be able to multi-task and remain organized and calm under pressure, handling patient registration duties as well as other demands simultaneously, while ensuring efficient flow of the registration process. The Registrar position is included in the standard “rotation” of Business Office coverage, including phone coverage, Saturday and evenings, as needed. The Registrar will work closely with other members of the Business and Finance Office staff, the Clinical Staff and the public.

Requirements

High School Graduate or GED equivalent
Demonstrated proficiency with basic computer systems
Demonstrated proficiency in operation of multi-line phone systems
Demonstrated ability to work effectively as a team member.
Demonstrated ability working effectively with electronic and paper medical records
Valid Hawaii Driver’s License
Clean driving abstract
Proficient computer data entry skills
Ability to multi-task effectively
Ability to provide excellent customer service skills to internal and external customers consistently
Age and Culturally appropriate customer service skills
Type with accuracy
Understand basic patient flow within the clinic
Demonstrates ability to operate business machines including: copiers, fax machines, and have a working knowledge of computers

Responsibilities

Demonstrate positive interpersonal relations in dealing with physicians, patients patient families, visitors, co-workers, in a professional and confidential manner
Demonstrate the ability to maintain confidentiality and to protect personal health information
Demonstrate outstanding customer service skills consistently
Embrace the philosophy of continuous quality improvement
Embrace and project the values of HKH: personal accountability, integrity, fairness, consistency and respect
Apply problem solving and conflict resolution skills where needed
Demonstrate the ability to work and interact as a team member
Demonstrate culturally competent patient centered care
Pre-registers and registers patients, obtaining and entering all required demographic, insurance and financial information for registration on a consistent basis, utilizing an approved checklist
Establishes a new electronic patient account/record and accurately enters all required patient information into the computer system according to established procedures and guidelines on a consistent basis
Updates and corrects patient account information in the computer system at every patient visit on a consistent basis
Consistently verifies patient insurance coverage eligibility each time prior to the provision of services according to established procedures
Accurately maintains daily balancing of cash drawer and follows end of day cash close procedures on a consistent basis
Appropriately informs staff of patient arrival utilizing features in the Centricity PMS
Consistently informs patient of and collects co-pays and deductibles prior to scheduled services
Prepares and issues receipts, processes credit card payments and properly performs daily cash handling procedures according to established guidelines or policies on a consistent basis
Follows approved procedures regarding patients who have “no-showed” or cancelled” their appointments
Responds to and prioritizes multiple requests for services via phone, fax and in person
Prepares various documents in conjunction with the medical record prior to patient visit
Demonstrates proficient utilization of the Electronic Medical Record
Demonstrates excellent customer service interactions consistently, utilizing a cheerful and engaging service oriented demeanor on a consistent basis
Demonstrates knowledge of scheduling appointments according to HKH established guidelines on a consistent basis
Communicates accurate and pertinent information with patient, providers and other members of the care delivery team to facilitate effective and efficient patient care during registration process, completes all required elements on a consistent basis, utilizing approved checklist
Directs calls to the appropriate departments, utilizing HKH extension list
Demonstrates appropriate use of intercom paging system
Demonstrates ability to verify insurance and initiate change of primary care physician when required
Consistently makes appointment reminder calls according to established assignments
Demonstrates ability to scan documents into patients’ electronic record
Consistently maintains a clean and organized work area
Ensures timely input of patient data into the computer system with consistency and accuracy
Demonstrates working knowledge of insurances which are accepted by the Health Center and the requirements for each
Issues Notice of Privacy Practice and explains HIPAA requirements for all new patients on a consistent basis
Demonstrates basic knowledge of patient assistance program enrollment criteria and encourages enrollment when appropriate
Demonstrate knowledge of payer codes and application of those codes
All other duties as assigned