Receptionist / Patient Concierge

In Motion O.C.•Irvine, CA

5d•Onsite

About The Position

We are looking for an energetic, outgoing, and customer-focused Receptionist / Patient Concierge to become the welcoming face of our Irvine clinic. This role is ideal for someone who thrives on interacting with people, enjoys staying active throughout the day, and takes pride in creating exceptional patient experiences. If you are a true people person who loves helping others and believes no task is too small when it comes to supporting patients and teammates, we would love to meet you!

Requirements

Outstanding customer service and interpersonal skills.
Positive, friendly, and approachable personality.
Strong verbal communication skills.
Comfortable interacting with people from diverse backgrounds.
Ability to multitask in a fast-paced healthcare environment.
Basic computer and technology skills.
Reliable, punctual, and professional.
Ability to work onsite in Irvine, CA.

Nice To Haves

A true people person who loves helping others.
Naturally outgoing, energetic, and extroverted.
Comfortable starting conversations and building relationships.
Patient, compassionate, and service oriented.
Adaptable and willing to jump in wherever needed.
A team player who works well with both onsite and remote teams.
Independent and a self-starter, so someone who is a “see it, do it” take charge person.
Someone who consistently goes above and beyond for patients, coworkers, and visitors.

Responsibilities

Welcome patients, visitors, vendors, and guests with a friendly smile and professional demeanor.
Serve as the primary in-person presence in the clinic lobby during business hours.
Create a positive and inviting atmosphere for all patients and visitors.
Answer patient questions and provide assistance as needed.
Guide existing patients to self-service kiosks for check-in.
Provide hands-on assistance to new patients during the registration and check-in process.
Introduce new patients to our Remote Front Desk (RFD) team and help them become comfortable with our technology and processes.
Collaborate with patients and the RFD team to ensure a smooth and successful check-in experience.
Troubleshoot basic kiosk or patient check-in concerns and seek assistance when needed.
Schedule patient appointments and assist with scheduling requests.
Help patients schedule future visits before they leave the clinic.
Communicate and collaborate closely with the Remote Front Desk team regarding patient needs and scheduling updates.
Assist with administrative tasks as assigned.
Receive and coordinate deliveries.
Greet and assist vendors and service providers.
Support Physical Therapists, aides, and clinic staff as needed.
Maintain a clean, organized, and welcoming lobby environment.
Assist with special projects and clinic initiatives.