Receptionist/Patient Care Tech - Behavioral Health - Per Diem

WASHOE BARTON MEDICAL CLINIC•Gardnerville Ranchos, NV

14h•Onsite

About The Position

This position is accountable to perform clerical duties, act as a clinic/unit receptionist, and coordinate clinic/unit and patient activities both internally and externally via proper use of the computer and telephone. This position is responsible for maintaining an orderly and efficient reception station and waiting room area. This position performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties may include, but not limited to, greeting all patients and visitors according to CVMC customer service standards, scheduling appointments, patient file maintenance/storage, obtaining insurance authorizations, and assisting with basic patient care activities and telemedicine.

Requirements

High School education or equivalent.
BLS (Must obtain within the first 90 days of employment).
Professional customer service skills.
Previous clerical/unit clerk experience.
Knowledge of basic medical terminology, proper grammar, and spelling.
Basic computer skills required.
Basic arithmetic skills required.
Basic office equipment knowledge.
Good organizational and multi-tasking skills.
Ability to read and communicate in English.

Nice To Haves

Medical experience preferred.
Bilingual abilities preferred.

Responsibilities

Perform clerical duties.
Act as a clinic/unit receptionist.
Coordinate clinic/unit and patient activities internally and externally.
Maintain an orderly and efficient reception station and waiting room area.
Perform and coordinate functions relating to registration, admitting, and discharging.
Greet patients and visitors according to customer service standards.
Schedule appointments.
Maintain and store patient files.
Obtain insurance authorizations.
Assist with basic patient care activities and telemedicine.
Maintain up-to-date and accurate documentation for the healthcare team.
Facilitate the proper documentation of the patient care system from pre-admission through discharge.
Scan all documents in a timely manner, as per medical records protocols.
Assist with order entry, refill requests, pharmacy communication, and medication management needs for patients and document appropriately.
Document patient needs/concerns in a manner sufficient for clinicians and providers.
Maintain accuracy of information related to scheduling, patient care, patient communication, and all other pertinent documentation.
Check patients in using the EHR and have them sign necessary paperwork, consents, etc. at the time of their arrival.
Complete vital signs for patients.
Schedule initial and follow-up appointments accurately and according to department scheduling policies/procedures.
Maintain clinic forms (consents, assessments, fax cover sheets, registration forms, dietary forms, etc.) in a centralized location with the most updated forms readily available to all staff.
Update forms as needed under direction from management.
Maintain downtime forms so they are readily available when needed.
Facilitate medication refill requests, prior authorizations, communication with pharmacies, and any other needs of the providers related to patient care and medication management.
Ensure a clean, organized, and presentable patient care environment is maintained throughout the reception and waiting area, following all infection control/environment of care policies/procedures.
Assist with basic patient care duties as needed.
Answer and direct phone calls in a professional and respectful manner in regards to responding to client needs, transferring of calls, taking messages, or follow up and returning calls/voicemails.
Demonstrate professional phone etiquette with the ability to adequately determine and respond to client needs and communicate pertinent clinic or organization policies/procedures.
Daily professional and respectful communication with clinic staff for the purpose of scheduling, providing patient updates, and any other pertinent information.
Daily professional and respectful communication with all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed.
Daily professional and respectful communication with management, providers, therapists, nurses, visitors, and patients.
Daily professional and respectful communication with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations, and other resources/organizations as needed.
Help arrange follow-up care, medication delivery, and tests as needed.
Provide any outside results, records, or updates to appropriate parties as approved by nurses or managers.
Facilitate insurance authorizations and verification for patient visits using online portals or phone calls and accurately enter information into the EHR system.
Maintain computer skills needed for completing referral authorization, entering referral information accurately into the system, and scheduling appointments using the correct referrals for accurate visit tracking.
Maintain access to online portals for insurance verification and authorization of services.
Communicate authorization information to the appropriate parties to ensure payment is processed without issue.