Receptionist/Office Manager

Mood Apparel Ltd•New York, NY

2d•Onsite

About The Position

Ready to join the world’s most iconic fabric store? Mood Fabrics has played a vital role in the fashion world for more than three decades, building an impeccable reputation based on honesty, creativity, and hard work. Specializing in designer fabrics, trims, buttons, notions and more for apparel and home, we are beloved for our role on Project Runway — but it's our exceptional quality that turns first-time visitors into lifelong customers. Our flagship store on W. 37th Street, located in the heart of Garment District, is seeking a Full-Time Receptionist/Office Manager to keep our operation running smoothly.

Requirements

Proven experience as a receptionist or office manager in a professional setting or at least one (1) year of related experience.
Excellent verbal and written communication skills.
Have a passion for excellent customer service and commitment to exceptional quality.
Strong organizational and multitasking abilities.
Proficient in MS Office Suite or Google Suite.
Ability to maintain a positive demeanor in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Exercises discretion when handling sensitive or confidential information.

Nice To Haves

Prior experience in the fashion industry/fashion and textile/fabric terminology is a plus.
Spanish fluency is preferred but not a requirement; additional languages are a plus.

Responsibilities

Handling inbound calls daily, resolving customer inquiries by providing accurate information regarding our products, inventory, and procedures.
Supporting the Executive Office and Sales Associates with administrative tasks, including managing emails and phone correspondence.
Managing office supply inventory and ensuring materials are adequately stocked; liaising with outside vendors to ensure timely delivery of supplies.
Managing the store's general email account, responding to inquiries and routing complex questions to the appropriate department.
Processing invoices and billing; maintaining organized filing systems for all documentation.
Contribute to special projects as assigned by management.