Receptionist & Office Manager

HUB International • Vancouver, BC

2d • CA$45,000 - CA$50,000 • Onsite

About The Position

This role is for a Receptionist & Office Manager at HUB Financial's Vancouver office, which serves as the hub for HUB Financial’s President and BC’s Regional Vice President (RVP). The position is crucial in maintaining a welcoming and efficient office environment for staff and clients. The individual will be responsible for providing exceptional customer service and becoming an integral part of the dynamic work environment, fostering strong connections with team members and clients through seamless, positive, and professional support.

Requirements

• Up to one year of related experience as a Receptionist, Administrative Assistant, or Facilities Management.
• Proficiency in typing and working with computer applications, including the Microsoft Office suite.
• Demonstrated ability to communicate effectively, both written and verbally.
• Strong attention to detail and effective problem-solving skills.
• Positive attitude with a strong focus on customer service.
• Efficient and effective work habits, utilizing excellent time management skills.

Nice To Haves

• Knowledge of life insurance industry is an asset.

Responsibilities

• Guide incoming clients to the appropriate personnel or department.
• Handle all incoming calls, faxes, and voicemails, ensuring they are transferred or directed to the appropriate personnel or department.
• Prepare and arrange incoming and outgoing couriers.
• Receive and distribute all incoming and outgoing mail for the office, including scanning and emailing time-sensitive documents.
• Be the go-to person for all operational type questions, either helping resolve or directing to the appropriate support.
• Manage office supplies, placing orders as required.
• Be the primary operational liaison for some of our high-value clients, who sublease offices from us at this location.
• Manage the preparation and ordering of business cards, access cards, and keys for HUB employees.
• Organize and maintain the filing system for broker-related mail and pickups.
• Assist the president’s Executive Assistant and the RVP, as called upon.
• Assist in scheduling and managing boardroom bookings.
• Ensure overall tidiness and cleanliness of the entire office.
• Be the primary contact with the Property Management Office, which will include addressing any office maintenance requests.
• Assist in coordination of staff events, including but not limited to office decorations, making reservations, and ordering food and beverages.
• Perform administrative tasks pertaining to inforce policy service requests, including but not limited to, policyowner address changes and premium payments.

Benefits

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
• Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed