Receptionist/Office Assistant

Alera Group•Hanover, PA

8d•Onsite

About The Position

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Receptionist/Office Assistant who will support risk strategy, client service excellence, and operational accuracy. Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction. Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries. Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way.

Requirements

Experience in administrative support customer service or office environment
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast paced environment
Professional demeanor and strong client service orientation

Nice To Haves

Experience in an insurance agency or financial services environment
Familiarity with agency management systems or data entry platforms
Experience supporting document processing billing or client records

Responsibilities

Assist with data collection document processing and system updates to support client records and policy administration
Complete assigned administrative and processing tasks accurately and on time in support of agency operations
Serve as the first point of contact for clients vendors and visitors providing professional and courteous service
Answer and route incoming calls and respond to basic customer inquiries
Support client service requests and escalate complex issues to appropriate team members
Partner with internal teams to ensure requests are tracked communicated and resolved efficiently
Maintain accurate client records and documentation within agency management systems
Prepare scan copy file and organize agency documents including applications policy documents and correspondence
Track incoming and outgoing mail and support communication distribution
Process payments prepare daily deposits and maintain accurate records
Support internal documentation and office processes to improve workflow efficiency
Assist with scheduling meetings managing office supplies and supporting special projects