Receptionist (Office Assistant 3)

State of Washington • Spokane, WA

33d • Onsite

About The Position

As the Eastern Region Office Receptionist, you will be the first point of contact for visitors, callers, and staff. This role is essential to the daily operations of the Eastern Region Office (ERO), providing professional, friendly, and responsive customer service to both the public and Ecology employees. In this role, you will be part of a small but mighty administration team dedicated to supporting the everyday business functions of the ERO. Our team is fun, fast-paced, and heavily interacts with internal and external customers throughout the day. You will keep front-desk operations running smoothly while gaining insight into the inner workings of Ecology's 11 environmental programs and the important services they provide to the people of Washington state. If you are customer-service oriented, enjoy helping others, and thrive in a dynamic office environment, this is an excellent opportunity to support meaningful environmental work and make a real impact.

Requirements

• Two and a half (2.5) years of clerical experience and/or education.
• Microsoft Office Proficiency - Skilled in using Microsoft Office products including: Word, Outlook, Teams, and SharePoint.
• Multi-Line Phone System Operation - Experienced in managing multi-line phone systems, accurately directing calls, taking messages, and supporting smooth front-desk operations.

Nice To Haves

• Experience working with diverse communities.
• Bilingual preferred: ability to read, write, and speak English and Spanish proficiently.

Responsibilities

• Answer multi-line telephones and direct environmental or program-related questions to the appropriate staff.
• Welcome and assist in-person customers, helping them access and navigate agency services while providing excellent customer service.
• Respond promptly to emails, voicemails, and Microsoft Teams chat messages, ensuing inquiries are addressed in a timely manner.
• Support Ecology's Commute Trip Reduction program.
• Manage purchasing for the ERO administrative team.

Benefits

• Medical/Dental/Vision for employee & dependent(s)
• Public Employees Retirement System (PERS)
• Vacation, Sick, and other Leave
• 11 Paid Holidays per year
• Public Service Loan Forgiveness
• Tuition Waiver
• Long Term Disability & Life Insurance
• Deferred Compensation Programs
• Dependent Care Assistance Program (DCAP)
• Flexible Spending Arrangement (FSA)
• Employee Assistance Program
• Commute Trip Reduction Incentives
• Combined Fund Drive
• SmartHealth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees