Receptionist, Medical III

HealthPartners•Saint Louis Park, MN

10d•$20 - $30•Hybrid

About The Position

This position provides support to the department/site, ensuring quality service through timely and courteous assistance. It serves patients who request care in either a Call Center environment, handling incoming calls with a minimum of 93% availability, or at the Front Desk, greeting patients, collecting co-pays, scheduling appointments and referrals, and supporting departmental clerical duties. The role requires adherence to department-specific agent expectations, guidelines, and processes.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background preferred.
Strong verbal and written communication skills
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Ability to key for long periods of time.

Responsibilities

Answer incoming calls in queue and support department internal lines.
Transfer calls accurately.
Use provided scripts to support patient interactions.
Review and understand individual and team measures that support service goals.
Direct emergency calls in an appropriate manner according to department guidelines.
Greet and direct patients to appropriate patient care areas.
Perform patient check-in functions.
Complete necessary paperwork to support the patient visit.
Complete the closing process for collection of payments and co-pays.
Conduct patient reminder calls or prepare written notification for scheduled appointments.
Establishes and maintains department files and providers’ schedules.
Keeps patients informed of office delays.
Follow department’s emergency walk-in process.
Schedule appointments according to provider rules and guidelines.
Confer with patient to obtain and confirm pertinent billing and demographic information.
Complete the registration process in an accurate manner.
Direct patients with insurance questions/concerns.
Provide information to patients regarding locations and services.
Supports referral process.
Documents service requests.
Assure excellent proficiency in customer service skills.
Promote and maintain good patient relations and confidentiality.
May act as a mentor for new hires.
Supports and collects information for process improvement initiatives.
Supports and participates in the team environment that allows clear communication, positive support, and innovation.
Maintains neat and professional work area respectful of team members.
Performs other duties as assigned.